Refund policy
Return & Refund Policy
At Fartun Perfumes, we take pride in offering authentic and high-quality fragrances. Due to the nature of our products, we have a strict return policy to ensure product integrity and customer safety.
Returns
We only accept returns under the following conditions:
- The item is unused, unopened, and in its original packaging
- The return request is made within 7 days of delivery
- The product was received damaged, defective, or incorrect
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
- Opened or used perfumes
- Products without original packaging
- Items returned after 7 days
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the product
We will arrange a replacement or refund after verification.
Refunds
- Refunds are processed once the returned item is received and inspected
- Approved refunds will be issued to your original payment method within 5–10 business days
Exchanges
We only replace items if they are defective, damaged, or incorrect.
Return Shipping
- Customers are responsible for return shipping costs unless the item was incorrect or defective
- We recommend using a trackable shipping service
Contact Us
For any return or refund inquiries, please contact us:
Email: info@fartunperfumes.co.za
Phone: +27 83 650 6553