Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–2 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly delayed. Customers will be notified in case of significant delays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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Local deliveries: 2–5 business days
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Regional deliveries: 5–10 business days
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International deliveries: 7–15 business days
Delivery times are estimates and may vary depending on location and courier service.
Shipment Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information will be active within 24 hours.
Shipping Locations
We currently ship to:
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South Africa
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Selected international locations
If your country is not listed at checkout, please contact us for assistance.
Customs, Duties & Taxes
We are not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Delays & Lost Packages
We are not liable for delays caused by courier services, customs, or unforeseen circumstances.
If your package is lost or significantly delayed, please contact us and we will assist in resolving the issue with the courier.
Incorrect Shipping Information
Please ensure that all shipping details are correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us
If you have any questions about your order or shipping, please contact us at:
Trade name: Fartun Perfumes
Phone number: +27 83 650 6553
Email: info@fartunperfumes.co.za
Physical address: FARTUN PERFUMES (PTY) LTD, 37A Lillian Road, Fordsburg, Johannesburg, Gauteng, South Africa
Thank you for shopping with us!